* Integration Options – Can be integrated with third-party applications such as web based applications, customer relationship management (CRM) systems, collections systems, and custom applications.  Query strings can be passed from SunDial Agent to a web based application. 

* The SunDial Injector allows records “injected” from other applications using SQL Server stored procedure and will be dialed as priority.

* IP based Agent audio-monitoring – Managers can listen into agent conversations.  Requires Dialogic HMP conference licensing.

* Present caller id number presented by segment or lead record

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Email: sales@sundialer.com     Phone: (352) 669-9669