The SunDial Call Engine is an easy to use, powerful, reliable, stable predictive dialing and inbound call  processing solution - for your new or existing call center.  The SunDial system is premise-based: runs safely, securely and consistently from your office or call center.  SunDial can be integrated with your applications  and adapted to complex requirements.

Features:

SunDial Windows Predictive Dialer for powerful outbound dialing

User-definable inbound blending

Local or remote agents - LAN/WAN VoIP based audio

Digital recording and agent audio monitoring

Call transfer and 3rd party verification

Platform:

Microsoft Windows 2008 / Windows 7  / SQL Server platform

Uses Dialogic PowerMedia 3.0 (formerly Host Media Processing / HMP) for call control 

Connects to VoIP (SIP trunks) or ISDN-PRI-T1/E1

Control and monitor your call  center using our new SunDial for  iPhone and SunDial for  Android mobile  applications.

Can be integrated with other applications and phone systems

Easy to use and adapt to complex requirements

Hosted by you.  Strong and  secure.  The SunDial Windows Predictive Dialer is  premise-based.  Runs on your site eliminating the quality problems with  third-party hosted dialers.   Co-location  assistance available.

Connectivity:

Our Pure VoIP version connects to VoIP carriers, proxies or gateways with SIP trunks via Dialogic HMP and requires no boards installed. Pure software.

Our Hybrid VoIP/TDM version uses Dialogic HMP telephone network interface boards connect to T1-PRI, E1 and Euro-ISDN phone lines. The boards
are 12.3” PCI or PCIe cards and require sufficient card space in the Dialer Engine PC.

Uses Dialogic PowerMedia (HMP) Technology for  dialing, call detection, call routing and conferencing.  Also, routes audio over  your LAN to the agents via VoIP to softphones with USB headsets or IP phones. 

Requirements: 
 
The SunDial Dialer Engine runs on a customer-supplied  server class PCs (minimum 2 GB RAM and 500 GB hard drive space).  This is the  heart of the system running the SunDial software, Dialogic HMP software  and optionally Microsoft SQL Server Express 2008.  

The  SunDial Agent is run on customer-supplied basic desktop  Microsoft Windows based PC.  It runs the SunDial Agent Module and also a soft phone for agent audio.

Connect to a Microsoft SQL Server on a dedicated database server for better performance. 

Applications:

We support various industries such as call centers, healthcare, insurance,  collections, financial, sales, customer service, subscriptions and  more.

Why SunDial?:

With over 20 years in business SunDial provides a robust, mature,  well tested product that is constantly evolving to meet your needs. 

Installations in the United States, Canada, United Kingdom, South Africa, Sweden, Norway, Finland and New Zealand.

Starting with SunDial:

SunDial supplies the Dialogic HMP boards and/or HMP licenses at competitive prices and the SunDial software is not sold, but licensed on an  affordable monthly subscription basis per agent which includes  usage, frequent updates and technical support.

Affordable monthly or quarterly SunDial Software Subscription which includes usage, unlimited technical support  via email and remote
access, SunDial Support Blog access and frequent SunDial  Software Updates.

Pricing based on customized configuration.

Other Services:

Custom application development and consulting available. Native iPhone and Android mobile app development.

SIP Trunking for high-volume predictive dialers

We also sell and support   Dialogic  HMP 3.0 for Windows licenses and  telephone network interface boards.

Location:

We are located in Sunny  Florida.  Contact us to setup an online demo and to  discuss your requirements.   

Email: sales@sundialer.com

Contact Form

Phone: (352) 669-9669    

www.sundialer.com