SunDial Technologies
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Outbound Dialing
(predictive / preview / callbacks)

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Outbound predictive dialing benefits:
  • Dial and connect to tens-of-thousands of people each day
  • Outbound calls come to agents automatically as if they were inbound calls
  • Increase agent talk-time as compared to manual dialing
  • Less wear and tear on your agents makes a happier more productive agent
  • Helps manage agents via reporting and monitoring
  • Promotes efficient use of data and effective list penetration
  • Automatically dials a list of numbers from a database, with the option to screen out the majority of answering machines, operator intercepts, bad numbers, and busy signals with the goal to transfer only real people to your agents
  • Can leave messages to real people or on answering machines / voicemails.  Local regulations may apply.



Outbound features:
  • User-definable caller ID options - By segment (group of campaigns), state, by NPANXX, or individual lead record
  • Multi-campaign - change on the fly
  • Flexible sort options for dialing order
  • Automatic timezone changes throughout the day
  • SunDial Lead Injector allows real-time HTTP post of records to call as high-priority
  • Configurable dialing prefix and suffix
  • User-controllable line ratio and drop rate control 
  • Real-time status view of agent queues and phone lines dialing
  • Priority callbacks (6556) for callbacks received and entered on a system other than SunDial

Screenshot of the SunDial Engine dialing:

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Lead Selection screenshot:

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Screenshot of the SunDial Agent with a connected call (custom agent):

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Next -> Inbound 
Contact us for all of your software development and call center automation needs
​sales@sundialer.com     
(352) 455-4477    
Located in beautiful sunny Florida
  • Home
  • Software Development
  • Call Center Automation
  • About Us
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