Outbound Dialing
(predictive / preview / callbacks)
Outbound predictive dialing benefits:
- Dial and connect to tens-of-thousands of people each day
- Outbound calls come to agents automatically as if they were inbound calls
- Increase agent talk-time as compared to manual dialing
- Less wear and tear on your agents makes a happier more productive agent
- Helps manage agents via reporting and monitoring
- Promotes efficient use of data and effective list penetration
- Automatically dials a list of numbers from a database, with the option to screen out the majority of answering machines, operator intercepts, bad numbers, and busy signals with the goal to transfer only real people to your agents
- Can leave messages to real people or on answering machines / voicemails. Local regulations may apply.
Outbound features:
- User-definable caller ID options - By segment (group of campaigns), state, by NPANXX, or individual lead record
- Multi-campaign - change on the fly
- Flexible sort options for dialing order
- Automatic timezone changes throughout the day
- SunDial Lead Injector allows real-time HTTP post of records to call as high-priority
- Configurable dialing prefix and suffix
- User-controllable line ratio and drop rate control
- Real-time status view of agent queues and phone lines dialing
- Priority callbacks (6556) for callbacks received and entered on a system other than SunDial
Screenshot of the SunDial Engine dialing:
Lead Selection screenshot:
Screenshot of the SunDial Agent with a connected call (custom agent):
