SunDial Technologies
  • Home
  • Software Development
  • Call Center Automation
  • About Us

The SunDial Agent UI


SunDial Agent UI features:
  • Notifies your agents of connected inbound and outbound calls
  • Displays a script, order form, data entry form, survey, etc.
  • Allows the disposition of calls
  • Pause/Unpause feature
  • Find lead feature to lookup, change, preview dial records
  • Virtual phone feature allows manual dialing
  • Callback scheduler to schedule pooled or agent-specific callbacks and add notes
  • Agent-specific-callback preview dialing and automatic reminder
  • Audio recording can be setup for manual start/stop or automatic
  • Shows call history between calls
  • Displays a chart of agent's current day statistics
  • Statistics grid allows comparison to other agents

Screenshot of SunDial Agent UI - waiting between calls:

Picture

Home

Contact us for all of your software development and call center automation needs
​sales@sundialer.com     
(352) 455-4477    
Located in beautiful sunny Florida
  • Home
  • Software Development
  • Call Center Automation
  • About Us