The SunDial Agent UI
SunDial Agent UI features:
- Notifies your agents of connected inbound and outbound calls
- Displays a script, order form, data entry form, survey, etc.
- Allows the disposition of calls
- Pause/Unpause feature
- Find lead feature to lookup, change, preview dial records
- Virtual phone feature allows manual dialing
- Callback scheduler to schedule pooled or agent-specific callbacks and add notes
- Agent-specific-callback preview dialing and automatic reminder
- Audio recording can be setup for manual start/stop or automatic
- Shows call history between calls
- Displays a chart of agent's current day statistics
- Statistics grid allows comparison to other agents
Screenshot of SunDial Agent UI - waiting between calls:
