SunDial Technologies
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Agent Management

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SunDial agent management features:
  • Agent login table stores agent login, name, optional password and other parameters.
  • Supports local and remote agents (VPN and consistent bandwidth required)
  • Segment group setup - allows distinct groups of agents to call a distinct group of campaigns
  • Agent-campaign grouping feature allows inclusion / exclusion of agents to receive certain calls by skill set
  • Powerful time, attendance and calll disposition reports

Agent setup screenshot:

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Segment Group setup screenshot:

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Agent campaign grouping screenshot:

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Next -> Call Transfer and 3rd-Party Verification
Contact us for all of your software development and call center automation needs
​sales@sundialer.com     
(352) 455-4477    
Located in beautiful sunny Florida
  • Home
  • Software Development
  • Call Center Automation
  • About Us