Agent Management
SunDial agent management features:
- Agent login table stores agent login, name, optional password and other parameters.
- Supports local and remote agents (VPN and consistent bandwidth required)
- Segment group setup - allows distinct groups of agents to call a distinct group of campaigns
- Agent-campaign grouping feature allows inclusion / exclusion of agents to receive certain calls by skill set
- Powerful time, attendance and calll disposition reports
Agent setup screenshot:
Segment Group setup screenshot:
Agent campaign grouping screenshot:
