Call Transfer and 3rd-Party Verification

Local Call Transfer:

Allows transfer of calls within the call center to specific agents or a designated group of agents who are logged in to the SunDial Agent
Transfers voice along with data collected by the initial agent

3rd-Party Verification:

Transfer calls to 3rd-party verification services or your customers
Allows the passing of the customer's phone number or ANI as caller ID to the 3rd-party
Agent can mute the customer, connect the agent-customer-verifier in a 3-way call, and drop off the call, leaving the customer and verifier connected (call hairpinned)