SunDial Technologies
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Audio Recording and Monitoring

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Audio Recording:
  • Record agents conversations - outbound or inbound - to WAV files
  • Record all calls.  Save all or specific call dispositions
  • Automatic start/stop or manual start/stop of recording
  • Ability to stop recordings to collect DTMF digits (such as credit cards) without the agent hearing or seeing the information
  • Can allow agents to stop and restart recordings and add an automatic or specified suffix for new the WAV filename

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Audio Monitoring:

  • Monitor agents' conversations via IP or dialing into the system externally 
  • Option to require a PIN (to allow your customers to monitor)
  • Option to allow monitoring only certain stations based on PIN

Recordings Quality Control feature screenshot:

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Contact us for all of your software development and call center automation needs
​sales@sundialer.com     
(352) 455-4477    
Located in beautiful sunny Florida
  • Home
  • Software Development
  • Call Center Automation
  • About Us