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Scripting (agent screen-pop setup)

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SunDial scripting features:
  • Allows the creation and editing of user-definable scripts that the agents see when calls are received
  • Drag-and-drop controls 
  • Control types: Rich-text box (Word like formatting and @tokens to populate data), label, textbox, dropdown, checkbox, button
  • Assign scripts to one or more campaigns
  • Populate and collect data
  • Event handling to jump to different parts of the script
  • Font, backcolor and other styling
  • Keyboard shortcuts for sizing and moving controls
  • HTML mode allows the display of local HTML pages or integration with web application such as ASP.Net, PHP, etc.  Can pass a query string to the web page.


The SunDial Script Form Builder:

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Next -> The SunDial Agent UI
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  • Home
  • Software Development
  • Call Center Automation
  • About Us