SunDial Technologies
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SunDial System Overview

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Platform:
  • On-premise system - runs safely, securely and consistently from your office or call center
  • Runs on Microsoft Windows 7 / 8 / 2008 / 2012 operating system platform
  • Supports Microsoft SQL Server 2008 / 2012 databases.  Also, supports SQL Server Express.
  • Uses Dialogic HMP 3.0 for call control (dialing / answering), call detection and conferencing
  • Connects to VoIP phone service (SIP trunks) 
  • Optional connectivity to traditional ISDN-PRI / T-1 / E-1 / EURO-ISDN phone lines via half-length, full-height ePCI Dialogic telephone network interface boards
  • Supports onsite or remote agents - LAN / WAN / VoIP or phone line based audio
  • Agent audio is routed over the LAN via VoIP to the softphones with USB headsets or IP phones


International database functionality:
  • Multi-byte support for non-English languages
  • Support for international collations

Flexible SIP trunk setup
  • Uses codecs g.711 or g.729 (optional)
  • Custom SIP dialing headers: P-Asserted-Identity, Privacy, Diversion, etc.
  • Supports SIP reinvite
  • Alternate SIP proxy for agent or verifiers
  • Echo cancellation, volume control and other options

Time tested SunDial Software components: 
  • SunDial Engine and SunDial Dialogic Driver - runs directly on dialer engine server to make and route calls.  
  • SunDial Agent - runs on the agent PCs
  • SunDial Remote Admin - allows secure administrative control via LAN / WAN  / VPN access

99.9% uptime and stability:  SunDial Remote Admin and SunDial Agent are published applications (auto-update) but core SunDial Engine functions are manually updated



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Contact us for all of your software development and call center automation needs
​sales@sundialer.com     
(352) 455-4477    
Located in beautiful sunny Florida
  • Home
  • Software Development
  • Call Center Automation
  • About Us